POLITICA DI CANCELLAZIONE
CANCELLATION BEFORE THE START OF THE COURSE, WITHIN 24 HOURS OF ENROLMENT. The student who enrols on a course with MCH CONSULTORIA ESTUDIA, S.L. will be able to cancel the course in writing within 24 hours of their enrolment, leaving the contracted services without effect, and will be entitled to a full refund of the amounts paid.
CANCELLATION DURING THE FIRST WEEK OF THE COURSE (within 168 hours of enrolment). The student who enrols on a course with MCH CONSULTORIA ESTUDIA, S.L. may cancel a course in writing during the first week, leaving the contracted services without effect. The student will be entitled to a refund of the amounts paid, but will have to compensate MCH CONSULTORIA ESTUDIA, S.L. with the amount of €200 for administrative costs and the cancellation fee.
CANCELLATION DURING THE COURSE, FROM THE FIRST WEEK OF THE COURSE ONWARDS (more than 168 hours after enrolment). The student can cancel the contract by notifying the course director, confirming this by any means permitted by law, but will not have the right to a monetary refund. The remaining course time may be passed on to another person, but only under the same conditions as the client had contracted.
REIMBURSEMENT OF THE AMOUNT PAID. The refund will be carried out via the payment method used at purchase.
SCOPE OF APPLICATION. The current general hiring conditions are applicable to all the courses offered. These conditions will be incorporated into all the course contracts, signed by the contracting parties, and oblige the parties along with the individual conditions that are agreed in the contract.
AGE. The minimum age to participate in the courses is 12 years old.
ENROLMENT: The enrolment application must be handed into the company representative, be sent by post or email, or be carried out on our website www.thinkbiglanguages.com. All fields must be completed, signed by the student or by their legal guardian if they are underage, along with 100% of the payment as a reservation and payment of the course.
The submission of the application alone is not sufficient to confirm the student´s place on the course.
After receiving the application and the reservation of the place on the course, the necessary administration will be carried out to enrol the student.
If it is confirmed that the pupil has been accepted on to the course, the amount will be assigned according to the price of the course. If not confirmed, the entire sum will be refunded.
PRICE. The price of the course will be detailed in the information relative to it or to the special offers that can be made for groups. The price of the course includes what is stipulated in the brochure about the course in question, or on the website.
PAYMENT DETAILS. Payment for the courses will be made to MCH CONSULTORIA ESTUDIA S.L.
COURSES. The timetable and duration of the classes are indicated in the course information.
HOLIDAYS: the following dates will be considered holidays, and therefore classes that fall on these days will not be rescheduled or refunded: 01/01/2021, 06/01/2021, 01/04/2021, 02/04/2021, 24/12/2021, 25/12/2021, 31/12/2021.
LATENESS AND LACK OF ATTENDANCE. Late arrivals and missed classes or days, regardless of motive, will be considered defects in the execution of the contract by the student and will exempt MCH CONSULTORIA ESTUDIA S.L. from having to reimburse any amount on grounds of defects in the execution of the contact.
STUDENT’S MISDEMEANOURS. Student misbehaviour during classes will be considered a misdemeanour. In this case, this will be communicated in writing to the student. If the student receives three communications, it will be considered a defect on their part in the execution of the contract, and will imply the cancellation of the course. MCH CONSULTORIA ESTUDIA S.L. will not have to repay any money due to poor contract performance.
EXPULSION FROM THE COURSE. Expulsion from the course means that the student must withdraw from classes immediately and will lose their credentials to access these classes. This exempts MCH CONSULTORIA ESTUDIA S.L. from reimbursement of any amount due to poor contract performance.
FORMAL COMPLAINTS ABOUT COURSES. Complaints that may occur throughout the course should be made known in writing to MCH CONSULTORIA ESTUDIA S.L. during the course and before it finishes. No formal complaints will be accepted after the course has finished.
COURSE LEVELS. MCH CONSULTORIA ESTUDIA S.L. will give the student level tests before the beginning of the course.
PHOTOGRAPHS AND VIDEOS. Participation in one of our courses implies that the adult or the legal guardian of the minor gives consent to MCH CONSULTORIA ESTUDIA S.L. to use any photograph or video taken during the programme contracted on their website (www.thinkbiglanguages.com) or in promotional brochures.
THE TEACHING STAFF will all be native and can be considered experts. The TEACHING imparted is not regulated.
VALIDITY OF THE GENERAL CONDITIONS: The following general conditions of the courses are valid from 1st January 2020 until 31st December 2020.
ACCEPTANCE: The sole act of signing the application form and/or participating in one of our courses implies the pupil´s acceptance of and compliance with all the general conditions included on these pages.