PRIVACY POLICY

 

  1. Our commitment to your privacy
    MCH Language Services Ltd., as a training centre and a course and tour agency, has the obligation to protect the privacy of existing and potential clients. MCH Language Services Ltd´s privacy policy will apply to all the personal data as defined in the following information and will be processed by us, including the personal data collected or sent on our website, mobile applications, official pages on social networks and other online or physical channels, as defined below.  If you cannot or do not wish to provide the personal information that we reasonably require from you, this could make us unable to supply you with the information, goods or services that you request. The company MCH Language Services Ltd. will supervise the treatment of your personal data as established in the Privacy Policy that can be found on our website.  This Privacy Policy will depend on the MCH Language Services Ltd. products that you are interested in or have contracted.  Your details being under supervision implies that the company will be responsible for guaranteeing that they are treated in accordance with the current privacy and data protection legislation.

 

  1. Personal data
    Personal data is considered to be information or fragments of information that could allow your identification, for example:

    • Name and contact details (e.g. postal address, email or telephone number).
    • Account details (e.g. username, profile photo or social network account identity).
    • Country of residence.
    • Date of birth.
    • Technical information e.g. screenname or username, IP address, browser or device data, information gathered from cookies, pixel tags and other technology, data from log files on the server, location data or data on application use.
    • Preferences (for example, purchasing habits or favourite courses).
    • Name and address of the company or school.
    • Debit or credit card number.

 

  1. How do we gather personal data?
    We gather personal data in several ways:

    • Directly from you: we collect information directly from you, either because you give it to us directly or because you act in a way that causes us to receive the information, for example:
    • In person: We gather your personal data offline when you contact our customer service, register for one of our products or services, or provide us with information in writing.

    Online: We gather your personal data through www.thinkbiglanguages.com, for example, when you subscribe to our newsletter or to a publication, or when you register for a product or service.

    We also collect personal data:

    • Through cookies. Cookies allow an Internet server to transfer data to a computer or device to maintain the registry and for other purposes. If you do not wish for your information to be gathered through cookies, the majority of browsers have a simple process that will allow you to reject the use of cookies.

     

    • Through your use of a mobile application. When you download or use one of our mobile applications, and to the extent to which your security settings allow it, we will register and gather data from the use of the mobile application, like the date and time at which your device’s mobile application has accessed our servers and what information and files have been downloaded to the mobile application based on your device identifier.

     

    • Through your device. As long as you have enabled this function on your device, we will detect your physical location to offer you personalised services and content according to your location.

     

    • From other sources. We could receive your personal data from other sources, like public databases, marketing partners as part of marketing agencies, software providers and automation services in digital marketing and analytics.  In addition, social network platforms, including but not limited to: Facebook, Instagram, Snapchat, Musically, LinkedIn, Twitter, YouTube, and messaging services like WhatsApp or Facebook Messenger, from friends or people connected in a different way on social networking platforms, as well as from other third parties.

     

    • If you browse our website, we could also collect information about your use of our services through your browser to track your activity on our website, like your media access control address, type of computer (Windows or Macintosh), screen resolution, name of operating system and version, manufacturer of the device and model, language, type of internet browser and version, service provider and the name and version of the MCH Language Services Ltd. products being used. In addition, whenever you visit MCH Language Services Ltd’s. products, your IP address is automatically identified and registered, as well as the duration of the visit and the pages visited.  This data is only used along with other personal data that you have sent if you give your consent for us to do so.

 

  1. How do we use personal data?
    MCH Language Services Ltd. will process your personal data with the aim of completing your reservation and providing you with the products and services that you have requested for administrative services and customer services, or when necessary to execute the contract between you and us or as described later on in this policy.
    We can also use personal data:

    For statistical purposes, to calculate usage levels and help to diagnose server problems with MCH Language Services Ltd.. products, and to guarantee that MCH Language Services Ltd. products function correctly.

    To make it possible to contact you and for other users to contact you through MCH Language Services Ltd.. products, as the particular product allows.

    To allow you to participate in message boards, chat rooms, profile pages, blogs and use other services that give you the possibility to publish information and material.

    If you have given your consent:

        • To analyse and improve our offers by identifying trends in usage to determine the effectiveness of our promotional campaigns and design the content and the experience with MCH Language Services Ltd. products based on your previous activity with MCH Language Services Ltd.. products. For example, based on the MCH Language Services Ltd. product that you have searched for on our website or in previous browsing, the MCH Language Services Ltd. product offers that we make you may be limited to a specific language, course or budget.

     

        • To provide you with personalised services and content based on your location by using your device´s physical location.

     

      • To market our products and services, including special promotions based on your interests, for example, through marketing campaigns via email, like those campaigns that run using software which maintains lists of emails and programmes, and modifies email messages according to what the recipients read, click on or forward. All these communications via email will include a clear link to cancel subscription.

 

  1. How do we share personal data?
    • We share your personal data with our companies and service providers inside and outside the EU/UK/Switzerland.
    • We also share personal data when we consider it necessary: (a) according to current law; (b) to comply with legal proceedings; (c) to respond to requests from public or government authorities, including public or government authorities outside your country of residence; (d) to enforce our terms and conditions or a contract; (e) to protect our deals or those of our affiliates; (f) to protect our rights, privacy, security, property or those of our affiliates, of others and your own; and (g) to allow us to pursue any appeal available or limit the damages that we could suffer.

 

    1. On what do we base our right to gather and use your personal data?
      Our right to gather and use your personal data is based on the need to do so in order to offer you the services and products that you have requested, or when we (the service provider) have a legitimate right to use your personal information, such as for additional marketing of products or services similar to those that you have already bought from the same legal entity.

 

  1. Security
    We use the necessary organisational, technical and administrative methods to make sure that your personal details under our control are accurate and up to date, and to protect your personal details against unauthorised or illicit processing and accidental loss, and the destruction or damage of your personal details.

 

  1. Cancelling Your Subscription
    If you wish to stop receiving our promotional messages at any moment, you can use the option to unsubscribe included in the promotional message that you have received, or notify us via the contact information listed in the section ´Contact Us´.  Please indicate in your message that you wish to stop receiving our promotional messages.Please take into account that the changes may not come into effect immediately.  We will do our best to fulfil your request as soon as possible.

 

    1. Third Party Websites
      This privacy policy does not apply to third parties, and we are not responsible for the privacy, information or other practices of third parties, including any that administers any website whose link is found on a product offered by MCH Language Services Ltd. The inclusion of a link in MCH Language Services Ltd. products does not imply that either we or our affiliates give our support to the linked website.Likewise, we could provide you with access to third party functions that allow you to share your activities in MCH Language Services Ltd. products on your social media account(s).  Please take into account that any information that you provide through the use of this function is regulated by the third-party privacy policy that applies, and not by this privacy policy.  We do not have any control, nor are we responsible for the use that the third party makes of the information provided through this function.

 

  1. How long do we keep your personal data?
    We will only keep your personal data for the time that is necessary to fulfil the purposes for which it was collected or according to the limited time stipulated by the law or by commercial practice, unless it is necessary to retain it for longer in order to fulfil a legal obligation or for the recognition, exercise or defence of a right, or unless a specific time period has been communicated.We will retain the limited parts of your personal data that are necessary for commercial purposes until you withdraw your consent, but in no circumstances for more than 10 years after your last service is completed or after the delivery of a product.

 

  1. If you are under 16 years of age
    If you are under 16 years of age, you must revise this text with your parent or guardian to ensure that both of you understand it.  We are not responsible for checking your age, however, at times we carry out inspections.  If it comes to our attention that you are under 16 years of age and that we have collected information about you without the consent of your parent or guardian, we will eliminate the information as soon as possible and you will not be able to use MCH Language Services Ltd. products.

 

  1. Sensitive Datas
    We do not normally attempt to collect any personal data of a sensitive nature.  This is data related to racial or ethnic origin, political opinions, religious or philosophical beliefs, health or illnesses, criminal record or union membership.  However, this could be necessary in certain situations.  We will ensure that we receive your explicit consent to process it, and will handle your information in a secure way.

 

  1. Updates to this privacy policy
    Our privacy policy could change from time to time.  We will not significantly reduce your rights derived from this privacy policy without informing you.  We will publish any changes to the privacy policy on this page and, before implementing the said changes, we will inform you by means of a much more visible notification.  If required by law, we will request your previous consent before any change.

 

  1. Your rights
    You have the right to contact us once every calendar year and we will establish free of charge what information about you has been used.  You have the right to receive your personal details in electronic format and to transfer your details to another individual responsible for their handling.You have the right, at any moment, to withdraw your consent, object to us using your personal data for direct sales purposes and request that the use of your personal data be restricted, or that your personal data be eliminated.  However, it must be taken into account that this restriction or elimination could make us unable to provide you with the information, services or products that you have requested.  We are also obliged to correct the personal details that are incorrect, incomplete or misleading if you request so.

 

  1. Contact us
    If you wish to receive a copy of the information that MCH Language Services Ltd. has about you, a copy of the data protection clauses, or if you would like to exercise any of your rights, please contact us at the following address. MCH Language Services Ltd., Quern House, Mill Court, Great Shelford, Cambridgeshire, UK CB22 5DL.  If you have any complaint about the handling of your personal information, you have the right to contact the supervising authority of the country where you live.  You can also do this via email at privacy@thinkbiglanguages.com or via the form available on the page https://www.thinkbiglanguages.com/contactanos/.